Return & Refund Policy

Last Updated: September 18, 2026

At Anjali Sarees, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to assist you.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

A return request may be accepted if:

• You have received a damaged or defective product.

• You have received an incorrect product, colour, size, or item compared with your order.

• The product received is materially different from the product description or order placed.

• The return request is submitted within the applicable return period specified by Anjali Sarees.

The product must be unused, unworn, unwashed and in its original condition, with all original tags, packaging and accessories intact.

2. Products That Cannot Be Returned

For hygiene, quality-control and product-specific reasons, certain products may not be eligible for return, including:

• Products that have been worn, washed, altered, damaged or used.

• Products without their original tags or packaging.

• Products damaged due to improper handling, washing or storage after delivery.

• Products that have been customised, stitched, altered or modified at the customer's request.

• Products returned without prior approval from Anjali Sarees.

• Products purchased under special or final-sale conditions, where clearly mentioned on the product or order page.

For unstitched suits and fabric-based products, the product should remain completely unused and uncut to be eligible for consideration.

3. Damaged or Incorrect Products

Please inspect your order carefully immediately after delivery.

If your product arrives damaged, defective or incorrect, please contact us as soon as possible with:

• Order number

• Customer name

• Contact number

• Clear photographs of the product

• Photographs of the packaging, shipping label and any visible damage

• A brief description of the issue

Our team will review the request and guide you through the next steps.

For damaged or incorrect orders, unboxing photographs or video may be requested to help us verify the condition of the package and product at the time of delivery.

4. How to Request a Return

To request a return, contact our customer support team using the details below.

Email: saajanmehta6775@gmail.com
Phone / WhatsApp: +91 98762 22962

Please include your order number and relevant photographs when contacting us.

Do not ship any product back to us before receiving return instructions or approval from our team.

5. Return Approval

Once we receive your return request, our team will review the information provided.

If the return is approved, we will provide you with instructions regarding the return shipment.

Approval of a return request does not automatically guarantee a refund. The returned product must be received and inspected before the final refund or replacement decision is made.

6. Return Shipping

If the return is due to a verified issue such as receiving a damaged, defective or incorrect product, Anjali Sarees may arrange or reimburse the applicable return shipping, subject to verification.

For returns requested for reasons other than a product issue, return shipping costs may be the customer's responsibility, where such returns are accepted.

7. Refunds

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method used for the order, where possible.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment provider or other financial institution.

Shipping charges, convenience fees, or other non-refundable charges, where applicable, may not be included in the refund.

8. Exchanges

Where available, Anjali Sarees may offer an exchange for an eligible product instead of a refund.

Exchanges are subject to:

• Product availability

• Return eligibility

• Product condition

• Verification by our team

If the requested replacement is unavailable, our team may offer an alternative resolution depending on the circumstances.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If an eligible cancellation is accepted, any applicable refund will be processed according to the payment method and applicable refund procedures.

10. Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check your bank account or payment method.

You may also contact your bank or payment provider, as processing times can vary.

If the refund is still not visible after the applicable processing period, please contact us with your order details so that we can assist you.

11. Products Returned in Unacceptable Condition

A return or refund may be refused if the returned product:

• Shows signs of wear or use.

• Has been washed, stained, damaged or altered.

• Is missing original tags or packaging.

• Has been cut, stitched or customised.

• Is materially different from the product originally shipped.

• Has been damaged during return shipping due to inadequate packaging.

12. Sale & Promotional Orders

Products purchased during sales, promotional offers or special campaigns may have different return or exchange conditions.

Any special return conditions applicable to such products will be communicated on the relevant product page, offer terms or during checkout.

13. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information at checkout.

Anjali Sarees may not be responsible for additional shipping costs or delays resulting from an incorrect or incomplete address, incorrect contact details, refusal to accept delivery, or repeated failed delivery attempts.

If an order is returned to us because of such circumstances, additional shipping charges may apply for re-dispatch.

14. Refund Processing

Approved refunds will be initiated after the applicable return has been received and successfully inspected.

The actual time required for the amount to reflect in your account depends on the payment provider, bank or financial institution.

15. Contact Us

If you have any questions regarding returns, exchanges or refunds, please contact us:

Anjali Sarees
Shop No. 97, Katra Jaimal Singh, Hall Bazar,
Amritsar, Punjab – 143001, India

Phone / WhatsApp: +91 98762 22962
Email: saajanmehta6775@gmail.com

We will be happy to assist you with your order and help resolve any eligible return or refund request.